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Frequently Asked Questions
To get a refund, please contact our customer service team within 30 days of receiving your order. Provide your order number and the reason for the refund request. Our team will guide you through the process.
You can track your order by logging into your account on our website and clicking on the "Order History" section. You will find a tracking link for each of your orders. Additionally, you will receive a tracking number via email once your order has been shipped.
If you need to modify your order, please contact our customer service team as soon as possible. If your order has not yet been processed or shipped, we will do our best to accommodate your request. Once an order has been shipped, modifications are no longer possible.
To cancel an order, please contact our customer service team immediately. If your order has not yet been processed or shipped, we can cancel it and issue a full refund. If the order has already been shipped, you will need to follow our return policy.
There are several reasons why your order might be delayed, including high order volumes, stock availability issues, or shipping carrier delays. You can check the status of your order in the "Order History" section of your account. If you have any concerns, please contact our customer service team for assistance.
